Listening to customers' feedback is clearly a key to success and so is giving customers more options, flexibility, and control. It looks like Microsoft is on the right track here with the Office 365 Subscription Switch Wizard:
Skype for Business (SfB) has a very, very strong potential, I have written about it in my previous post . I can't think of any other platform that shows as much promise in terms of bridging personal and business communications as well as unifying different modes and mediums. And all of this may have started with a strategic acquisition of Skype by Microsoft in 2011. That said, the road ahead is not without challenges. For example, interoperability with other platforms. Making SfB work with existing Video TeleConferencing (VTC) systems, many of which represent significant capital investments in organizations' infrastructure, could be of a particular importance. After reading statements like Skype for Business is based on Session Initiation Protocol (SIP) standards and supports H.264 (MPEG-4 video coding standard) one can come to a quick conclusion that integration and/or interoperability with other VTC solutions is easy or nearly automatic. Unfortunately, the industry is not
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